Shipping policy

 

Thank you for shopping with OkiePaw®. Below you’ll find important information about how and when your order will be processed and shipped.

Order Processing

 

Orders are typically processed within 1–3 business days after payment is received. Processing times may be extended during peak periods, promotions, product launches, or holidays.

Orders placed on weekends or federal holidays will be processed on the next business day.

Shipping Rates & Delivery Estimates

 

Shipping charges for your order are calculated and displayed at checkout. Delivery timeframes are estimates only and begin once your order has shipped — not when it is placed.

Estimated delivery times may vary depending on your location, the shipping method selected, and carrier performance.

Shipping Carriers

 

We ship using trusted third-party carriers. Carrier selection may vary based on destination, package size, and service availability.

Once your order has shipped, you will receive a confirmation email containing tracking information.

Shipping Delays

 

OkiePaw® is not responsible for shipping delays caused by carriers, weather conditions, customs processing, or other circumstances beyond our control.

Delivery dates are estimates and are not guaranteed.

Incorrect or Incomplete Addresses

 

Please ensure your shipping address is complete and accurate at checkout. OkiePaw® is not responsible for orders delayed, lost, or returned due to incorrect or incomplete address information provided by the customer.

Additional shipping fees may apply if an order must be re-shipped due to address errors.

International Shipping

 

International shipping availability, rates, and delivery times vary by destination. Customers are responsible for any customs duties, taxes, or import fees imposed by their country.

OkiePaw® is not responsible for delays caused by customs clearance.

Lost or Damaged Shipments

 

If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible at chris@okiepaw.com with your order number and any supporting photos.

We will work with the carrier to investigate and assist where possible.

Contact Us

 

If you have any questions about shipping, please contact us at chris@okiepaw.com.